Privacy Policy

Trojan Bins, together with any group companies (“we”, “us”, “our”) are committed to protecting and respecting your privacy.  For the purposes of legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to processing personal data.

This policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time, so please do review this Policy regularly.

Information Collected

We will collect details such as your email address, name, contact telephone number, address, bank details, when you order goods or services from us, either via our site, by email, by telephone, if you complete an order/transaction form, or send us a purchase order.  We will use this information to process your order and comply with our contractual obligations.

In order to perform our contract with you, we may also need to share personal data with third parties, such as payment providers, sub-contractors, suppliers, hauliers and postal service organisations, to assist in the delivery of goods or services you have ordered.

We will retain your information for as long as we require this to provide you with the goods or services ordered from us and for a period of 7 years afterwards.  Where you have subscribed to receive marketing correspondence from us, we will keep personal data 3 years from when you are provided with the opportunity to opt-out of receiving marketing correspondence from us.


Our Site uses cookies to distinguish you from other users of our Site.  This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.  For detailed information on the cookies we use and the purposes for which we use them, please contact us on 01684 295782, or at [email protected].


We will collect details such as email address, name, contact telephone number, address and bank details in order to contact you about goods or services ordered from you and to place further orders.  We will keep the personal data for 7 years further to being provided with the goods/services.

We may disclose personal data to the police, regulatory bodies, legal advisors, or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements, or to protect our rights, property, or safety of our customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not sell, or distribute, personal data to other organisations without your approval.

Data Security

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

Information you provide to us is shared on our secure servers.  We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration or disclosure.  In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.

Access to, Updating, Deleting and Restricting Use of Personal Data

It is important that the personal data we hold about you is accurate and current.  Please keep us informed if the personal data we hold about you changes.

Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances, or withdraw your consent to the processing of your personal data where this has been provided.  You also have the right to access information held about you and for this to be provided in an intelligible form.  If you would like a copy of some or all of your personal information, please send an email to [email protected].  In certain circumstances, we reserve the right to charge a reasonable fee to comply with your request.

Right to Withdraw Consent

Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances.  To withdraw your consent, if applicable, please contact us at [email protected].

Changes to our Privacy Policy

We reserve the right to update this privacy policy at any time and any changes we make to our privacy policy will be posted on this page.  We will notify you if there are any changes to this policy that materially affects how we collect, store or process your personal data.  If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent before using your personal data for a new or unrelated purpose.  We may process your personal data without your knowledge or consent where required by applicable law, or regulation.  We have appointed a Data Protection Officer to oversee compliance with this privacy policy.  If you have any questions, comments or requests regarding this policy, or how we use your personal data, please contact our Data Protection Officer at [email protected].  This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at