Here you will find answers to our most frequently asked questions. If you do not find your question then please contact us on 01684 295782 or [email protected]
How do I Access Wholesale Pricing?
If you are a business who sells on to someone else then you qualify for our wholesale pricing which generally speaking gives a 50% discount across our whole product range. To signup for this pricing just follow these steps:
1) Go to the bottom left of our website page and click on Log In under Customer Service where you will be able to register.
2) You will then get a message saying you will be approved for trade pricing within 24 hours. On that same page if you can edit the billing address at least this will speed up the application
3) Upon a satisfactory credit check we will issue you with a trade account and tell you if we have extended credit terms and what those terms are.
4) You will then be able to login with the details you signed up with and view all wholesale pricing. You can also take these items through checkout using your approved credit terms. If you have not been approved for credit you can still purchase using your wholesale pricing by purchasing with a credit card or via pro-forma using cheque or bacs. If you would like to pay by pro-forma then please use the pay on account option and put pro-forma in the message notes.
How long will delivery take?
Delivery will usually take between 3-5 working days, sometimes shorter and unfortunately sometimes longer. We will always do our best to keep you in the loop with regards to delivery times but please contact us should you want to know any updated information.
Do you keep everything in stock?
Yes we do keep everything in stock in our UK warehouse but there will always be instances where we have not had the time to replenish. In such circumstances we will contact you and advise you of an expected delivery date.